Shipping policy

Shipping Policy

Last Updated: June 2026

At TheGreenHome.in, we are committed to delivering your gardening essentials quickly and safely. We partner with trusted fulfillment and logistics providers across India to ensure a smooth delivery experience.

Order Processing

  • All orders are processed within 1–2 business days after successful payment.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is dispatched, you will receive a shipping confirmation email/SMS with a tracking number.

Delivery Time

Estimated delivery timelines:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery times may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping on orders above ₹499.
  • Orders below ₹499 may incur a shipping fee, which will be displayed during checkout.

Order Tracking

After your order has been shipped, you will receive a tracking link via email or SMS. You can track your shipment anytime using the provided tracking number.

Delivery Partners

To ensure reliable delivery across India, we work with reputed courier partners through our fulfillment network.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

  • High order volumes
  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • Remote delivery locations

If your order is delayed beyond the estimated timeframe, please contact our support team.

Incorrect Address

Please ensure that your shipping address and contact details are accurate before placing an order.

TheGreenHome.in is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Damaged or Missing Items

If you receive a damaged package or an item is missing:

  • Contact us within 48 hours of delivery.
  • Share your order number along with photos/videos of the package and product.
  • Our support team will investigate and provide a suitable resolution.

Contact Us

For any shipping-related queries, please contact us:

Email: support.thegreenhome@gmail.com
Website: https://thegreenhome.in